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Track conversions on Shopify
Track conversions on Shopify

Learn how to enable Shopper Identity Protection and Issue-Free Orders on your Shopify store.

Nick Hemenway avatar
Written by Nick Hemenway
Updated over a week ago

Depending on your Shopify Checkout configuration and when you signed up for TrustedSite services, your process may vary slightly. We strongly recommend implementing the preferred method as the alternative methods will no longer function in the future.

Preferred Method: App Block

Note: These instructions apply to Shopify stores using the upgraded Shopify Checkout experience.

If you are using the latest Shopify Checkout experience, you can easily add the TrustedSite App Block (Checkout Extension) by following these steps:

  1. In Shopify, go to your Online Store dashboard and click Customize for your theme.

  2. From the page dropdown, select Checkout and customer accounts, then choose the Thank you page.

  3. In the left menu, select Add app block, then choose TrustedSite Opt-In.

  4. Reposition the opt-in block to your preferred location.

  5. Save your customizations.

Alternative Method: Checkout Scripts

Note: These instructions apply to Shopify stores using the upgraded Shopify Checkout experience. This method will be deprecated in the future.

If you prefer to continue using the opt-in modal or slide-up on the upgraded checkout experience, follow these steps to enable conversion tracking on Shopify:

  1. Log in to your Shopify store.

  2. Go to Settings → Checkout.

  3. Scroll to the Order status page section, then click Additional scripts.

  4. Provide a reason and any additional information as needed.

  5. Click Revert.

From the TrustedSite Dashboard:

  1. Select Set Up → Conversion Tracking.

  2. Choose your preferred opt-in method.

Note: If you signed up for TrustedSite after February 2nd, 2024, this method will be unavailable.

Alternative Method: Legacy Implementation

Note: These instructions apply to Shopify stores that are not using the upgraded Shopify Checkout experience.

If your store is using the older Shopify Checkout experience, the conversion code is automatically applied.

From the TrustedSite Dashboard:

  1. Select Set Up → Conversion Tracking.

  2. Choose your preferred opt-in method.

Note: This method will continue to function until August 28, 2025, for Shopify Plus shops. Please upgrade to the preferred method before then.

Note: If you signed up for TrustedSite after February 2nd, 2024, this method will be unavailable.

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