Skip to main content
All CollectionsCustomer Experience
How customers receive Shopper Identity Protection
How customers receive Shopper Identity Protection
Nick Hemenway avatar
Written by Nick Hemenway
Updated over a week ago

Once you’ve implemented the conversion tracking code and selected an opt-in method, your customers can easily enroll in their complimentary protection when they make a purchase on your site.

How customers receive their coverage depends upon the opt-in method you select.

If you use the slide-up or modal opt-in method:

1. After completing a purchase, the customer will see either the modal or slide up opt-in box on the order confirmation page.

order-confirmation-slide_2x.png

You can see the difference between the slide up and modal opt-in methods in the following video.

2. If a customer opts-in, they will receive an email with details of their coverage along with a link to file a claim.

sip_receipt__2_.png

If you use the automatic opt-in method:

1. After completing a purchase, the customer will receive an email that asks them to activate their coverage.

sip_receipt__1_.png

2. If the customer clicks the email and opts-in, they will receive another email with the details of their coverage along with a link to file a claim.

Note: Shopper Identity Protection is currently only available to customers in the United States and Canada, excluding MN, TX & NY residents.

Did this answer your question?