If you make a purchase from a TrustedSite certified site, you may have the opportunity to rate your experience.

If the site has earned the Shopper Identity Protection and Issue-Free Orders certifications, you will be sent an email after making a purchase. The email will ask you to rate your experience with the site as great, OK, or bad.

If you rate your experience as great, you will be able to provide a testimonial about the service you received.

If you rate your experience as bad, you will be able to provide further details about what went wrong with your order. If the site fails to provide a resolution to your issue, their Issue-Free Orders rate will be negatively impacted.