How are overages defined?
Overages are defined in terms of the number of visits to your site where the visitor is served one of our trustmarks. For every 1000 visits over the monthly cap that you choose when you sign up for the subscription, you incur a cost per mille (CPM) which is also determined when your subscription is created.
Let’s say you have a monthly subscription with a cap of 5000 views per month and a CPM of $14.00. Here are some possible scenarios:
- You have less than 6000 visits in a month: you pay no overage, only your normal monthly subscription fee.
- You have between 6000 and 6999 visits in a month: you pay 1 CPM worth of overage in addition to your monthly subscription. In this case your bill would show an additional $14.00 fee.
- You have between 7000 and 7999 visits in a month: you pay 2 CPM worth of overage in addition to your monthly fee, i.e. an additional $28.00.
- And so on.
How does this change if I am an annual subscriber?
You will still be billed for any overages incurred on a monthly basis, though your subscription fee will be charged annually. All of the above cases would still apply in terms of CPM and overages, except you would be charged the subscription fee on an annual rather than monthly basis.
How do you define a visit?
We define a visit in terms of a 24 hour session on your site that begins the first time a visitor is served at least one of our trustmarks. This is tracked on a per-device basis via our analytics system when the user is served our trustmarks. For more details, please see this support article.
How am I charged for overages?
Overages will appear as separate transactions with separate invoices from your subscription, but otherwise will be billed using the same selected payment method on the renewal date of your monthly cycle at the same time as your subscription renews (if monthly), as discussed above.
Do overages work differently if I use TrustedSite via the TrustedSite Shopify app?
No. The system for tracking visits to your site and the CPM structure for overages described above is identical for all TrustedSite users. The only difference for Shopify users is that the billing of your overage will be handled through Shopify, just like your subscription itself, rather than handling payment directly with TrustedSite in your user dashboard as non-Shopify users do.
What if my TrustedSite subscription includes multiple sites?
Each site will have an independent monthly cap, which will be tracked and incur overage fees based on usage separately.
How can I monitor whether my site is incurring overages?
You can monitor the number of visits your site has received so far for the current month in your TrustedSite user dashboard. This value is visible in the dashboard site view, in the bar on the bottom left of the trustmark verifications graph. Additionally, we will automatically email you when a site in your subscription has reached 80%, 90%, 100%, and 110% of its cap for the current month.
I’m the owner or an employee of a business using the TrustedSite certification service. Is there a way to exclude our own visits to our site from counting towards our cap?
We currently do not offer this functionality due to the personally identifiable information that would have to be collected and maintained to support the feature. Since TrustedSite Pro tracks visits as 24 hour sessions, we believe that in most cases the impact of your own traffic on your site should be relatively minimal, and easily covered by the 999 visit buffer before the first CPM is incurred.