For a site to become certified by McAfee SECURE and display the trustmark, it must meet our security requirements. Among various checks, our site scan will pull the site's rating in the McAfee Threat Intelligence database. If a "high risk" rating has been applied to your site in error you can request a review via TrustedSource.
We do recommend creating a free TrustedSource account before submitting your review. This will provide access to the TrustedSource ticketing system and provide you the option to receive a confirmation email once the rating is adjusted.
Once logged into TrustedSource you should be on the "Check Single URL" page. Select "McAfee Real-Time Database" in the product drop down, then enter your URL beneath. This will take you to the option to request a review of the URL. It generally takes 3-5 business days to review.
Once this rating has been adjusted, our system will pick up the change on the site's next security scan.