You may have noticed that some reviews have both responses and comments but may be unclear about the precise difference.
Responses are always from the website owner. They are considered the “official” response from the business and show up right below the review.
Comments, on the other hand, can be from anyone, including past customers or potential customers. They are only visible when clicking on the comment button below a review.
We recommend that you respond to every review that you get to show that you’re a responsive business. It’s also important to keep an eye on comments since this is a place where you might find confused customers. You might also want to chime in once in a while to clear up any confusion about your business.