When your customers opt-in to Shopper Identity Protection, they will also be opted-in to Issue-Free Orders. The way customers opt-in to these services can be configured in several different ways on your site.
Option 1: Modal
Our modal pops up after a customer completes a purchase to let them activate their protection.
Option 2: Slide-up
Our slide-up appears in the lower part of your order confirmation page after a customer completes a purchase.
Option 3: Automatic
With this method, no opt-in modal will appear. Customers will instead receive an email to activate their protection.
Check out this video to see the modal and slide-up configurations in action.
If you do not wish to use these services, you can disable them. However, disabling will prevent you from being able to earn the Shopper Identity Protection and Issue-Free Orders certifications for your site.