We've made some major improvements to the TrustedSite dashboard. As with any changes, we expect you'll have questions. We'll try to answer some of them here.

Do I need to change anything on my site?

No. All of your services will continue uninterrupted as before. Your trustmarks will still display, your scans will still happen as scheduled, and so on.

Who is TrustedSite? Why is the dashboard domain changing?

TrustedSite has operated the McAfee SECURE service, along with several other products in the website security and trust-building space, since 2013. Rather than continue to maintain separate URLs, we've decided to bring all our products under one brand, and that means one domain.

Do I need to log in from trustedsite.com to access the new dashboard?

No. You can access the new dashboard from either trustedsite.com or mcafeesecure.com. Both logins will route you to the same place.

Will my login info change?

Nope. You'll be able to use the same login info as before.

Where will emails related to my McAfee SECURE service come from?

We'll be transitioning all email communications to TrustedSite.com. Be sure to add support@trustedsite.com to your contacts to avoid emails going to spam.

I see the new graph at the top of my dashboard summarizing my site's trustmark verifications. How are trustmark verifications defined?

88% of people say they have concerns about the security of their personal information when shopping online. For most of your visitors, seeing the McAfee SECURE trustmark on your pages is enough to reassure them that your site is secure. But for the most security conscious visitors, they need that extra verification that's visible via the on-site verification modal and the verification page.

The trustmark verifications chart gives you extra insights into your visitors by summarizing the total number of verifications that occurred on both the on-site verification modal and verification page on a given day.

We count a verification when a visitor clicks on the trustmark and views either the on-site verification modal or your verification page on mcafeesecure.com to confirm your site's security and identity.

What does Shopper Identity Protection purchases over time mean?

The Shopper Identity Protection (SIP) purchases over time chart summarizes the number of qualifying US and Canada SIP purchases on your site, allowing you to gain insight into your customer behavior. You will see the number of people who qualify for the coverage whether they opt into it or not.

Where is the setup wizard?

The setup wizard can be found under the Quick Links section in the right side of the dashboard.

How do I access scanning?

Your scanning features are found under your user dropdown menu. Click on your user icon in the upper right corner of the dashboard to find it and a few other features.

For some background, TrustedSite has operated the McAfee SECURE services for the last 6 years and has been an Approved Scanning Vendor (ASV) for the past 3 years.

I can't find something I used to be able to find! Where did it go?

The new sidebar organizes all of your products in the sidebar to the left. There, you'll be able to access your McAfee SECURE service, Website Diagnostics, Breach Insurance, and more.

Please note that your McAfee SECURE service features, including your trustmark customizations, your Search Highlighting, and your McAfee SECURE Directory Listing are now found under the trustmark icon in the sidebar.

What's the best way to contact you?

You can send an email to either support@trustedsite.com or support@mcafeesecure.com.

I used to have a TrustedSite Insights/TrustedSite Reviews account. Where did it go?

We've discontinued the TrustedSite Insights and TrustedSite Reviews services. You can read more about this on the TrustedSite blog. Please contact us if you need anything concerning either of these accounts.

My password manager isn't working. What do I do?

This is likely due to the change in domains. Update the login URL in your password manager to trustedsite.com.

I have more questions and feedback!

We'd love to answer any additional questions and hear your feedback. We're very excited for these updates, which ensure an improved user experience and consistency with the TrustedSite brand. Please contact our support team with any additional questions.

For more details, read the blog post.

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